Privacy Policy

This Privacy Policy explains how DirectorKYC.com (“we”, “us”) collects, uses, stores and protects the personal information you provide when using our Companies House identity verification support service. We are committed to handling your data lawfully, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

To provide our service, we collect the following categories of information:

• Identity information - your full name, date of birth, nationality and residential address.
• Contact information - your email address, WhatsApp or phone number, and country.
• Verification documents - copies of identity documents such as a passport, national ID or driving licence, proof of address, and a facial likeness image for liveness checks.
• Company information - the company you are connected with and your role (director, PSC, LLP member or authorised filer).
• Payment information - processed securely by our payment provider, Stripe. We do not store your full card details on our servers.
• Technical information - IP address, browser type and basic usage data collected to keep the service secure and functioning.

How we use your information

We use your information solely to:

• Carry out and support your Companies House identity verification;
• Communicate with you about your request and its progress;
• Take payment for the service;
• Meet our legal, regulatory and anti-money-laundering obligations;
• Protect the security and integrity of our service.

We do not sell your personal information, and we do not use it for advertising.

Lawful basis for processing

We process your data on the basis of contract (to deliver the service you request), legal obligation (identity and anti-money-laundering requirements), and legitimate interests (keeping our service secure). Where required, we rely on your consent, which you may withdraw at any time.

How your data is shared

Verification and operational processing for this service is carried out by HopeTex Limited, our operating company. Your information may also be shared with:

• Our payment processor (Stripe) to take payment;
• Secure cloud infrastructure and storage providers who host our systems;
• Authorised Corporate Service Providers (ACSPs) and relevant authorities where verification requires it;
• Professional advisers or authorities where we are legally required to disclose information.

All third parties are bound to protect your data and use it only for the stated purpose.

Data storage and security

Your documents and personal data are encrypted in transit and at rest, and access is restricted to authorised personnel only. Documents are held in private, access-controlled storage and are never made publicly accessible. We retain your information only for as long as necessary to provide the service and to meet our legal and regulatory obligations, after which it is securely deleted.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure of your data, subject to our legal retention obligations;
• Object to or restrict certain processing;
• Request a copy of your data in a portable format;
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies

We use essential cookies to keep you signed in and to keep the service secure. We ask for your consent before using any non-essential cookies. You can manage your preference at any time through your browser settings.

Contact us

For any privacy question or to exercise your rights, please contact us. We will respond within the timeframes required by law.